Right here’s my problem and I've two now. Initial, your agent James advise me that it was Firestone was likely to deal with me Which my automobile might be looked after by Firestone too. Next, now my other problem is following the transmission shop got my car and upon arrival did an inspection has mentioned my transmission fluid was a quart small. Now how would this materialize when Firestone continues to be completing services on my automobile Considering that the flush and even on 11/fifteen/16 and said just after Every single service my motor vehicle was good and very good to travel. So for over a yr of my transmission fluid functioning a quart minimal of fluid and me not figuring out are actually driving my car Ordinarily day after day pulling a hill due to the fact my site I exploit to are now living in was up a hill which I did on the day-to-day Basic principles and driving constantly the transmission did not have the correct number of fluid and at some point burnt my clutch out. Given that the shop also torn down my transmission and reviewed it They can be advising exactly the same thing the clutch burnt out as the fluid was not right. So How can Firestone experience they aren't to blame for the malfunction of my auto? When Evidently the service wasn't completed properly and also after the quart small of fluid was not caught and stuck by Firestone. I have left a number of messages for you to Make contact with me and not gained a callback. At your earliest benefit could you be sure to simply call me or respond to this electronic mail simply because I actually experience that i'm remaining treated unfairly and Firestone isn't sticking to what I had been encouraged the night time of November fifteen soon after James plus the grasp tech with the 5 Forks site reviewed my vehicle and stated yet again that it was Firestone on Antrim Dr. was at fault for my motor vehicle malfunctioning for the reason that a transmission flush ought to have by no means been carried out on a significant how mileage motor vehicle Which Firestone would be taking care of my automobile and would be caring for me by putting me in the rental into my motor vehicle was repaired. Thanks ahead of time,
I questioned them to refund me the money that I had to pay the dealership considering the fact that that was the only problem with my car. The district supervisor will likely not return any of my calls, the store supervisor certain me that my car or truck might be completed by lunch and wasn't. I would not propose Firestone to any one. Awful customer service!!!!!
. They also changed the ability steering punp since it had a small leak. Now in the final week i have undergone extra ability steering fluid that I've The full time i have owned the vehicle,.. there are actually problems that I think stemed within the defective maintenance that prompted the incident.
I termed Andrew and he mentioned provide it back in And they might Test the balancing. I went to Tampa, and took the vehicle in on Saturday early morning one/thirty/16 to examine the balancing. Andrew was there And that i requested if he wanted to go for a drive so I could demonstrate him the challenge. He explained no, allow us to rebalance them and deal with the steering wheel, after which you can We're going to see if the trouble goes away. I went to consume at a supper beside the Firestone shop. Immediately after a couple of minutes I saw the Manager push absent in my vehicle. He returned in below five minutes. I finished taking in and went back again to Firestone. I requested a man with the desk what they discovered on my motor vehicle and he explained to me they needed to calibrate the balancing machine, then it showed my tires necessary far more weights. I requested Andrew exactly what the male found when driving my auto, and he claimed it was fine for every the exam travel. It had been the identical dude who adjusted the tire strain on my tires after the mounting. I questioned if he took it within the highway For the reason that vibration was in excess of 60 miles an hour. He reported no, he took it around the block, that is a 45 mph zone. Although sitting down inside the waiting location, Andrew plus the man who took my auto for just a ride acquired into a loud dialogue, which acquired louder and started getting away from hand. Lastly they went to the store and the man speaking with Andrew bought really loud and was pointing his finger at Andrew and yelling. I could listen to just high-quality even from the glass sitting down within the waiting region Along with the Television on. Right after a couple of minutes Andrew arrived in and questioned if I wished to Choose a travel to check the car. Whilst in the car I asked if he (Andrew) was the store supervisor, or another male whom he was arguing Discover More with? Andrew told me that the opposite male was the supervisor. I took the vehicle on route seventy five and took it up to 90mph, with seems like very good success. The wheel is straight now, And that i did truly feel some vibration, but minimum so Andrew and I agreed for me to travel it some time and check the problem.
July 2, 2016 at seven:fifty four pm I’m so let down from the service I wish I in no way had occur right here my I purchased my motor vehicle down for alignment they did a shity career and still left my vehicle soiled with oil spot on the car I am able to Think what sort of shity work they are doing and Once i termed again and convey to them what’s happening they dangle up on me I will never endorse any overall body to come back get resource his motor vehicle in this article .
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No rental motor vehicle was offered to me until eventually I spoke up about The truth that I required my vehicle back again, or even a loaner, because our spouse and children friend required their motor vehicle back. I do think it is actually, once more, unreasonable that I, as being a customer, should bring up a feasible Remedy to a challenge that your company is letting to continue to occur.
) He first reported “I’m not in this article to argue with you” and I next page responded with “I’m inquiring you a respectable query” And that i recurring my issue, he stated there’s no way to grasp…………
Your own business promise is “shopper service, high-quality items, and vehicle care remedies for your car.” I feel that this promise was not supplied to me as a buyer, and it has nonetheless However to become built. At this stage my husband And that i really feel forced into service with you, as We've got now invested our money and time into your services, we have been told that a person of the branches was the route reason behind the computer problem with the car, and now we're continuing to wait on a component that has been purchased by your Middletown area.
August thirty, 2014 at 12:44 pm I've taken my vehicle to Firestone a number of periods, each time staying dissatisfied With all the service. This can be the worse location to consider your treatment to get serviced. They are really dishonest personal’s out to make the most of woman. I won't ever propose this destination to spouse and children, pals or co workers, I am quite unhappy within the service, I have gained.
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On Friday 12-08-2017 my daughter claims her automobile was performing weird and pulling once more to the best, and her steering wheel seemed to be off. She was not able to provide the car back again dwelling due to currently being a full time faculty college student at Wayne State College. So I suggested her to choose it back to her community Firestone in Madison Heights for warranty Focus on the alignment. She dropped her auto off on twelve-ten-2017 to try and do the guarantee Focus on the alignment. On 12-11-2017 she comes to Firestone to choose up her car. She will get a absurd Monthly look at this now bill for virtually $300 and the employee advised her she would need a life time warranty for your alignment for an extra $one hundred thirty. She declines the life span guarantee, having said that pays to the $290 for the questionable service, which I did not authorize. Unbelievably my daughter phone calls me and states that Firestone billed her for your new passenger aspect lessen control arm. I recommended her that this was new and just modified/repaired a lot less than per month back. The worker at Firestone claimed it wasn't a more moderen portion and suggested her that she could not travel the vehicle, it had been risky.
On amicable terms: I demand from customers superior shopper service, I want my authentic tires, I need my wheel perfectly covers fixed, I don’t need to have Air Filter or batteries, I need my a refund for lifetime harmony and rotation, and alignment.
I obtain it disheartening that the mechanics are apparently dishonest, even every time they Possess a banner by using a quote from your founder, Harvey Firestone, that says honesty is definitely the keystone to small business.